With KING's Solution making significant strides in the Southeast Asian market, Charles, KING's CEO, and Sheila, the Executive Director, visited Jakarta, Indonesia from October 13 to 14, 2023. This visit marked the third leg of their SEA Customer Care Journey. The main agenda included a visit to their long-standing partner, Company S, and attending the ALLPACK INDONESIA EXPO 2023.
KING's Remarkable Quality and Durability
At Company S's factory, they were immediately captivated by a series of KING's vertical injection machines. Impressively, one of these machines, purchased as far back as 1995, remains operational after nearly 30 years, testifying to the durability and reliability of KING's products.
Company S's success can be attributed not only to KING's superior equipment but also to their outstanding management practices and an unwavering commitment to continuous improvement. In recognition of their comprehensive quality management, Company S has been honored with the National Quality Award for Small and Medium Enterprises by the Indonesian government.
Dedication to Customer Success
Charles, the CEO of KING's Solution, highlighted, "Our goal goes beyond customer satisfaction; we aim to customer success." This mission adds profound depth to our business model. The bond we share with our customers transcends mere product transactions; our role is to continuously support them on their journey forward.
Gleaning Market Insights and Identifying Collaboration Opportunities
The 22nd ALLPACK INDONESIA EXPO 2023 showcased a plethora of machinery catering to various industries, such as food, pharmaceuticals, and cosmetics. This encompassed everything from processing and packaging to automation and warehouse transportation. Hosted at the JIExpo International Exhibition Center in Jakarta from October 11 to 14, the expo attracted over 800 exhibitors from more than 25 countries and had a turnout of over 35,000 visitors.
During the expo, Charles and Sheila were keen on understanding visitor demographics, integrating technical applications, and spotting potential collaboration avenues. Their participation granted KING's an enriched understanding of the current state of Indonesia's 5-gallon PET bottled water industry. Furthermore, engaging with several Taiwanese exhibitors revealed that KING's PET vertical injection machine plays a critical role in their production processes. The two executives exchanged market insights and exhibition experiences, setting the stage for potential referrals and collaborative endeavors in the future.
Paving the Way for Southeast Asia Market Expansion
This SEA Customer Care Journey not only fortified KING's ties with its customers but also underscored its Southeast Asia market expansion strategy. Beyond nurturing relationships with existing clients, this expo experience equipped KING's with a deeper understanding of Indonesia's bottled water packaging industry. Moving forward, the focus will be on actively connecting with local technical service providers, fostering agency partnerships, and intensifying engagement with the Indonesian market to unearth even greater opportunities.