Inside KING's Solution’s factory in Nankan, Taoyuan, rows of precisely assembled plastic injection molding machines are undergoing final quality inspections before being shipped worldwide. Unlike the past, alongside experienced technicians, digital dashboards now display real-time machine data, visualizing operational status across the shop floor. A new form of human–machine collaboration, combining engineering expertise with AI analysis, is quietly taking shape through digital platforms.
Turning Crisis into Opportunity: The Pandemic Accelerates Digital and AI Transformation
In the post-COVID era, global supply chain restructuring and the reduction of ECFA trade incentives have brought unprecedented challenges to Taiwan’s machinery industry, including declining output, export barriers, and difficulties in overseas equipment maintenance. However, for KING's Solution, with 44 years of experience in injection molding machine design and manufacturing, this crisis became a critical turning point for transformation.
By partnering with Taiwan Mobile and implementing its GenAI IoT software service, KING's Solution officially launched its digital manufacturing and AI-driven decision-making transformation, evolving from a traditional equipment manufacturer into a smart manufacturing and solution provider.
Smart Machine Connectivity: Making Data the Core of Decision-Making
Charles, General Manager of KING's Solution, stated that AI transformation is not merely a technology upgrade, but a fundamental shift in management and operational thinking. Through IIoT smart gateways and communication protocols, injection molding machines and peripheral equipment—such as vacuum dryers and mold chillers—are fully connected to the GenAI operations command platform.
Previously fragmented data including temperature, pressure, cycle time, and energy consumption is now visualized in real time. Combined with AWS cloud architecture and Claude AI models, the system enables anomaly detection and predictive maintenance, helping teams continuously monitor machine health.
AI as an Intelligent Partner for Engineers
Executive Director Sheila emphasized that AI is not meant to replace frontline personnel, but to extend human expertise. AI decision-making is built upon the digitization of engineers’ accumulated experience. Only with correct concepts and high-quality data can AI truly be trained effectively.
When abnormal trends are detected, the platform automatically generates optimization recommendations, allowing teams to intervene early. This approach has reduced average maintenance communication time by approximately 30 percent, shifting operations from reactive repairs to proactive preventive maintenance.
Green Solutions and Global Service Capabilities Upgraded Together
Through the IoT platform and mobile applications, KING's Solution’s technical teams can remotely monitor machine conditions worldwide and perform initial diagnostics and technical support. This significantly reduces cross-border communication costs and misjudgment risks, enabling real-time services for markets including the United States, Canada, Mexico, Germany, the United Kingdom, the Philippines, Indonesia, and India.
This transformation delivers four key capability upgrades:
- Integrating equipment data to strengthen remote monitoring, production optimization, and machine health diagnostics.
- Establishing energy management metrics, allowing customers to accurately track electricity consumption per PET preform injection.
- Introducing generative AI to support anomaly alerts and multilingual analytical report generation.
- Building remote maintenance capabilities to enhance overseas service efficiency and operational resilience.
Responding to ESG and Carbon Management, Advancing Sustainable Supply Chains
As environmental regulations become increasingly stringent in Europe and North America, this system demonstrates strong strategic value. Customers can monitor unit energy consumption and carbon emissions in real time, achieving transparent production and energy efficiency management while meeting ESG and carbon reporting requirements, and integrating seamlessly into green supply chains.
Shing Chu, Chief Enterprise Business Officer at Taiwan Mobile, noted that this is not just a technology upgrade, but an innovation in business models. Through its “Telco+Tech” strategy, Taiwan Mobile extends services deep into equipment operations, helping equipment manufacturers transition from product sales to comprehensive solution providers.
KING's Solution’s successful case proves that in the era of smart manufacturing, true data mastery is key to creating new blue oceans in highly competitive markets. As Sheila stated, the ultimate goal of transformation is to deeply integrate human experience with AI analysis, enabling manufacturing to become not only faster, but more accurate and sustainable.